Willow Barn, Low Road, Norton Subcourse, Norwich, NR14 6SA
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CANCELLATION & RESCHEDULING
When you forget or cancel an appointment without giving us enough notice. We miss the chance to fill that appointment slot, and clients on our waiting list miss the chance to take the free slot.
As our grooming time is reserved specifically for your dog these appointments get wasted.
This is our policy - the following fees and terms apply –
There are no fees for cancellations or reschedules that have given 48 hours or more notice.
Cancellations or Reschedules giving less than 24 hour notice will be charge equal to 50% of the grooming fee.
No Shows or Cancellations on the day of the appointment may be charged the full grooming fee.
Clients who have missed a previous appointment will be asked to pay in full when booking all future appointments. These payments are non-refundable in the instance of a no show. In the instance of a rescheduling of an appointment giving less than 48 hours notice the rescheduling fee will be deducted from the advance payment.
Clients who have missed 3 appointments will receive a salon ban.
When texting to cancel or reschedule an appointment please make sure you get an confirmation text or phone back confirming you have Cancelled or Rescheduled your grooming appointment.
To reschedule or cancel an appointment please call the salon on:
07940 265766 Jaie or 07505 684561 Claire
If you are cancelling your appointment outside normal working hours please leave a voicemail or text message providing :
your name, dogs name, time and date of appointment.
A Groomer will get in touch with you by phone or text message during salon hours.