COVID-19 POLICY

 

We are open! Working with the new COVID-19 guidelines, things are a little different at the salon now.

 

We now have a screen in our reception area. So we can allow our customers back into the salon again. Still social distancing ourselves and without of the wind and rain.

 

On arrival:

 

Please wait outside until the reception is free before entering the salon reception.

 

 

Only 1 customer in the reception at a time.

 

You must use the hand sanitizer before entering and when leaving the property (Hand sanitizer is located by the front door).

 

You must wear a face mask.

 

 

 

 

 

 

 

 

 

In the reception area you will find a hook to put your dogs lead onto.

(Ensuring the collar is tight and they cannot slip it off).

 

You will then be asked to leave.

Leaving your dog attached to their lead on the hook.

 

Once you have gone, we will greet your dog and then take them to the bath.

Your dog will be bathed straight away and we will then sterilize your dogs lead and collar to remove any risk of covid-19.

 

You will be given a collection time before leaving or we will give you a phone call or send a text message with a time to collect your dog.

 

 

 

 

 

 

On collection:

 

 

When collecting your dog please wait outside until the reception is free.

 

We take payment by card and cash only and next appointments can still be made at the salon or over the phone.

 

If your dog is Knotty or matted we will have to take the coat short. We groom humanely at Claires dog grooming and we abide by the Animal Welfare Act 2006.

 

If brushing will cause harm or discomfit to your dog, we will have to take the coat short and start again.