Willow Barn, Low Road, Norton Subcourse, Norwich, NR14 6SA
How long will my dog groom take?
All breeds take different lengths of time, but I normally like 1 ½ to 2 hours for each dog to complete all work include in each groom.
How much will my dogs groom cost?
Please take a look at our price list.
Do I need to supply or prepare anything for the groom?
All we need is for you to please ensure that your dog has been to the toilet before you arrive.
Will you cage my dog?
We have one holding pen and only use this if we have a dog that doesn’t mix well or that is very nervous. We try not to use the pen and only use it if really have to for health and safety reasons.
My dogs is knotty can I keep its coat long?
We groom humanely at Claires dog grooming and we abide by the Animal Welfare Act 2006.
If brushing will cause harm or discomfit to your dog, we will have to take the coat short and start again. With regular appointments, we can help you maintain a heath coat for you and your dog and get the look that works for you both.
My dog skin gets irritated after washing, can you use a different shampoo?
Yes of course we can. If You have a medicated shampoo from the vets we can use. We do stock our own soothing shampoo’s which are formulated for dogs with dry itchy skin and which also helps to remoisturize the balance of the skin and coat too. Just let us know on the day of you come to the salon.
How do you take payment?
We take cash only. (We will no longer be taking cheques after July 2017. Sorry for any inconvenience).
Sorry no bank transfers or card payment taken due to fees and non-payments.
What happends if I need to change or cancel my dogs appointment?
We understand that you may need to change an appointment now and then. But if you could let us know ASPA it makes it easier to swap your appointment.
If you need to cancel we ask that you give us at least 24 hours notice, so we can fill the space. Failure to do so or a no show will result in a fee and may be 50% of the full groom or a salon ban.
I am sure you will appreciate that every grooming appointment is made for your dog and time is set aside for that appointment also this is a space we could use for another client.
Please can you ensure that you arrive and collect promptly for your given pick up time.
Can I stay with my dog?
Customers are welcome to come and have a look at the salon.
However we do not encourage owners to stay during the grooming as this often leads to the dog misbehaving.
Are you insured?
YES! we are fully Insured.
How often should my dog be groomed?
It all depends on the coat type and breed. Most breeds with long hair will need trimming at least every 6-8 weeks.
If you have any other questions please get in touch.