CANCELLATIONS & RESCHEDULING
When you forget or cancel an appointment without giving us enough notice. We can't always fill that appointment slot. That time is then wasted and so is our time.
We are all self employed in the salon and when we get an no show or a late cancellation we don't get paid.
So if you have to cancel or reschedule PLEASE give us is much notice as possible. We normally have customers on our waiting list and they also miss the chance to take the free slot.
Our grooming time is reserved specifically for your dog.
This is our policy - the following fees and terms apply –
There are no fees for cancellations or reschedules that have given 48 hours or more notice.
Cancellations or Reschedules given in less than a 24 hour notice will be charge equal to 50% of the grooming fee.
No Shows or Cancellations on the day of the appointment will charged the full grooming fee.
Clients who have missed a previous appointment will be asked to pay in full when booking all future appointments. These payments are non-refundable in the instance of a no show. In the instance of a rescheduling of an appointment giving less than 48 hours notice the rescheduling fee will be deducted from the advance payment.
Clients who have missed 3 appointments or refuse to pay a fee, will receive a salon ban and will be refused all future bookings.
When texting or leaving a voicemail to cancel or reschedule an appointment please make sure you get an confirmation text or phone back confirming you have Cancelled or Rescheduled your grooming appointment.
To reschedule or cancel an appointment please call Claire on:
07505 684561 Claire